Privacy Policy

We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

CitiWheels ("we," "our," or "us") operates a ride-hailing platform that connects riders with independent drivers who subscribe to use our services. By using CitiWheels, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Profile photo
• Government-issued identification (for drivers)
• Payment details (bank account or card information)

Location Data

• Real-time GPS location (while using the app)
• Trip origin and destination
• Route history

Driver-Specific Information

• Driver's license and vehicle details
• Vehicle registration and insurance
• Background check information (where applicable)
• Subscription status and payment history

Usage Data

• App interactions
• Device information (IP address, device type, operating system)
• Log data (access times, features used)

2. How We Use Your Information

We use collected data to:

• Provide and maintain the CitiWheels service
• Match riders with drivers efficiently
• Process payments and manage driver subscriptions (not commission-based earnings)
• Improve safety, security, and user experience
• Communicate updates, promotions, and service notifications
• Detect and prevent fraud or misuse

3. How We Share Information

We may share your information in the following cases:

• Between Users: Rider and driver details (e.g., name, phone number, location) are shared to facilitate trips.
• Service Providers: Third-party vendors for payment processing, analytics, and cloud storage.
• Legal Requirements: When required by law or to protect rights and safety.
• Business Transfers: In case of merger, sale, or acquisition.

We do not sell your personal data to third parties.

4. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption of sensitive information, secure servers and access controls, and regular system monitoring.

However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time

To exercise these rights, contact us at: support@citiwheels.com

7. Location and Tracking Transparency

CitiWheels uses location data strictly for ride functionality, safety, and route optimization. Location tracking is active only when the app is in use or as permitted by your device settings.

8. Children's Privacy

CitiWheels is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated via the app or website with an updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

• Email: support@citiwheels.com
• Address: Lagos, Nigeria

11. Account Deletion

You may request the deletion of your CitiWheels account at any time through the app settings or by contacting our support team. Upon deletion:

• Your personal profile data will be permanently removed
• Trip history and associated records will be anonymized
• Active subscriptions will be cancelled
• Some data may be retained as required by law or for dispute resolution

To request account deletion, visit the account deletion page or email support@citiwheels.com.

Note for Drivers

CitiWheels operates on a subscription-based model. Drivers pay a fixed subscription fee to access the platform and retain full earnings from rides, subject to compliance with platform policies.

This Privacy Policy is designed to be transparent and user-friendly while ensuring compliance with applicable data protection regulations.